The team behind ACE

Real human support, from real senior engineers

ACE is built and backed by EZOps Cloud: certified Cloud and DevOps engineers with over a decade of production experience.

Human support

Who is on the other side when you need help

Not a chatbot or a help center: an engineering team operating critical cloud platforms since 2016.

Why ACE works

Ten years of real operations, encoded into an AI platform

EZOps Cloud has spent over a decade building, operating, and rescuing production platforms for more than 500 companies: cloud architecture, CI/CD, observability, security, incident response, and cost control.

ACE was not designed from a whiteboard. Every guardrail, review step, and runbook inside it comes from work our engineers already did by hand, hundreds of times, on real systems with real consequences.

That is why ACE behaves like an experienced engineer instead of a code generator: it knows what to check before a deploy, what a suspicious log line means, and when a change should wait for a human.

  • 10+years in business
  • 500+clients worldwide
  • 700+projects delivered
  • 200K+engineering hours

Founder & CEO

Thiago Maior, founder and CEO of EZOps Cloud

Thiago Maior

Author and Cloud & DevOps leader

  • 20+ years in technology, from dev to cloud operations
  • Author of The Cloud DevOps Engineer's Guide
  • Upwork Expert-Vetted, featured DevOps success story
  • Writes The Major Runbook newsletter
  • Cloud architecture
  • DevOps
  • Operations
  • Platform engineering
  • Software Development
  • AI-driven operations

How it works

From question to resolved, with a human on the loop

Support is part of the platform, not a separate contract.

Use an AI platform with real engineers behind it

Start with free credits, and know that when something matters, a senior engineer is one message away.